I am going to demonstrate using a HP PageWide Pro 477dw MFP, but the same method will work for any brand. Remove the original on the platen glass or from the document output slot after scanning is complete. No specific error messages, no logging that I can find ( another assumption - is logging even possible on this model Canon?). Experts Exchange always has the answer, or at the least points me in the correct direction! Because many network scanners still rely on the SMB 1.0 / CIFS File Sharing Support Windows feature. I am currently trying to configure my Officejet Enterprise MFP X585 to be able to scan to email. Not sure why the person who created it authenticated under their own account. Before attaching scanned data to an e-mail, check the following: MP Drivers are installed. Generally I like to train people to use the gmail.com web interface as it gives the best email protection and productivity enhancements like Smart Compose. We help IT Professionals succeed at work. I have entered the server as smtp.gmail.com, the port as both 465 and 587 and have tried to configure both with and without the SSL protocol box enabled. I have used Scan to Email many times and it just has stopped working. The MF Scan Utility will be listed in the Recommended Software section at the top. The mail software and the file name are specified in Canon IJ Scan Utility. The scanner driver is installed. I have been trying to set up the scan to email function on my new printer with no luck. Load the original document on the platen glass or in the ADF. Here is a method for scanning to email on Windows 10 that will work with any scanner or email account, even Gmail. HP Recommended. In this case, specify Canon IJ Scan Utility as the application software to use, select Always use this program for this action, then click OK. From the next time, Canon IJ Scan Utility is automatically started. I've tried modifying the SMTP account being used without success. Enter alphanumeric characters for the e-mail address that you want to use for the machine. Step 1. Checking Windows - Windows 10,8.1,8 or 72. Tap to register the current scan settings as a custom setting. READ MORE. If the original is not loaded properly, a message is displayed on the touch screen. Scanned data is forwarded to the computer and attached to an e-mail according to the settings specified in Canon IJ Scan Utility. When asked, what has been your best career decision? Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; Email to a Friend; Flag Post; Product: HP Officejet Pro 8715 Operating System: Mac OS X 10.10 Yosemite Hello. Re: Canon iR-ADV C3325 - Scan to Email (SMTP) Issues first check via any other mail client ie outlook using the same credentials that you can send - do not worry about rx issues 2nd use googles dns / Login to the printers web interface. Check the SMTP and DNS server settings with your system administrator or Internet Service Provider. 4. Company Canon ImageRunner C3480 trying to setup to send scan to email. The user originally stated the following on the Microsoft Forum, “Using the Canon software for Windows 10 (64bit) I press preview scan and the scanner runs through its cycle and produces a preview, I then press Scan, the scanner gets 28% of the way down the bed and stops. I read instructions on another post where it says to click on All Apps and then scroll down the alphabetical list and then click on the scan app.. Configuring Scan Settings (Sending E-Mail) Before configuring the machine for scanning to e-mail, check the setup flow shown below. Click Select to the right and then click Download when it appears. The only configuration available is you can preset the maximum size of file you wish to attach to the email. If you load the original on the platen glass: When you select JPEG for Format on the scan setting screen, the machine starts scanning and scanned data is forwarded to the computer and attached to an e-mail. For details on settings of Canon IJ Scan Utility: Settings Dialog Box. When you select PDF or Compact PDF for Format on the scan setting screen, the confirmation screen asking you if you continue scanning is displayed after scanning is complete. If you do not continue scanning, tap End. SMB version 1.0. Please try again. But, do not worry if it’s not; just jeep on reading. This enables the Canon scanner's E-MAIL button (if it has one), and MP Navigator EX's E-mail functions to work correctly with Windows Live Mail (a Windows Live Mail compose window will open with the resultant file attached - although MAPI 'attached' image files are treated differently in WLMail 2011 & 2012 (they are not actually 'attached'). [POP Server] Enter alphanumeric characters as the SMTP server name or IP address for sending e-mail and I-Faxes. The email or password that was entered is not working. Before you begin configuring the printer, make sure you know the username and password of the Office 365 account you are going to use. As soon as the scan finishes, it makes an attempt to send the scan as an email, and always fails. Solution 7: Run System File Checker. Viewing Network Settings. That's what I've always had experience with. Make sure that the machine is turned on. type is set to Auto scan, you will not be able to access the settings. Scan to folder should now be working. https://www.experts-exchange.com/questions/26445103/Canon-ImageRunner-will-not-scan-to-email.html. You can specify the destination and the file name in Canon IJ Scan Utility. Do not plug in or unplug the USB or LAN cable while the machine is in operation, or when the computer is in the sleep or standby mode. Registering the Favorite Settings (Custom profiles). There are no real settings that need to be configured for the "Scan to E-mail" plug in to work (other than installing the plug in as mentioned above). Try a different server. Same account can be used for a Scan-to-Email … Re: Scan to email not working Canon IR Adv C5030 Staranges thing, customers ISP apparently didn't support ssl communication. He put in my IP address and at the Scan tab, the only two options are: Scan to Computer and Scan to Network Folder. Tap the computer to forward the scanned data. You can specify the destination and the file name in Canon IJ Scan Utility. The Scan to Email Wizard said the printer does not have that feature (very odd). Load the original on the platen glass or in the ADF according to the scan settings. Connect with Certified Experts to gain insight and support on specific technology challenges including: We've partnered with two important charities to provide clean water and computer science education to those who need it most. The SMTP server uses an authentication method that is not supported.